Cancellation Policy

a) Customers may cancel their order before it has been processed for delivery. To cancel an order, please contact our customer support team as soon as possible.

b) Once an order has been processed for delivery, it cannot be canceled. In such cases, please refer to our Refund Policy outlined below.

Refund Policy

a) We strive to ensure customer satisfaction with every order. If you are not completely satisfied with your purchase, please contact our customer support team within 24 Hours of receiving your order to initiate a refund.

b) Eligibility for a refund is subject to the following conditions:

• Damaged or Defective Products: If you receive a product that is damaged or defective, we will gladly provide a full refund or arrange for a replacement. Please provide photographic evidence of the damage or defect.
• Incorrect Products: If you receive the wrong product(s), we will arrange for a return and provide a refund or exchange upon receiving the returned item(s) in their original condition.
• Quality Issues: If you have concerns regarding the quality of the product(s) received, please contact us within [X] days of delivery. We may request additional information or evidence to assess the issue and determine eligibility for a refund.
• Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us. We will investigate the matter and, if necessary, provide a refund or arrange for a replacement.
• In each dispute case, we will reserve the right to determine the refund based on its specific circumstances.

Refund Process

a) To request a refund, please contact our customer support team through the designated channels provided on our website (Order timeline through chat is our primary refund communication mode).

b) Our customer support team will guide you through the refund process, which may include providing relevant information, photographs, or returning the product(s) as instructed.

c) Refunds will be issued using the original payment method used for the order. Please allow a reasonable processing time for the refund to be credited to your account.

Exceptions

a) Perishable items: Due to the nature of perishable grocery products, we do not offer refunds for perishable items unless they are damaged, defective, or incorrect.

b) Consumable items: For consumable items, such as food and beverages, refunds may be granted at our discretion, based on the specific circumstances and condition of the product(s) received.

Changes to Refund and Cancellation Policy

We reserve the right to modify or update our Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.