These Terms and Conditions of Use ("Terms") govern your use of our website and the services provided through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

Acceptance of Terms

By accessing or using our website, you affirm that you are of legal age and have the legal capacity to enter into this agreement, or that you have obtained the necessary consent to do so. You agree to comply with these Terms and all applicable laws and regulations.

Website Usage

a) You may use our website for lawful purposes only and in a manner consistent with these Terms.

b) You agree not to engage in any activity that could damage, disable, or impair the website or interfere with its proper functioning.

c) You are solely responsible for maintaining the confidentiality of your account information and ensuring the security of your account.

Product Information

a) We strive to provide accurate and up-to-date product information on our website. However, we do not guarantee the accuracy, completeness, or reliability of any information, including product descriptions, pricing, availability, and nutritional information.

b) The images of products on our website are for illustrative purposes only and may not accurately represent the actual product.

c) We reserve the right to modify or discontinue any product without prior notice.

Ordering and Delivery

a) Orders placed through our website are subject to acceptance and availability.

b) We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

c) Delivery times provided are estimates (Please Refer : www.ceylonmall.com/delivery) and may vary depending on factors beyond our control. We are not liable for any delays in delivery.

Payment

a) Payment for orders placed through our website must be made using the accepted payment methods as specified on the website.

b) All prices displayed on the website are in the specified currency and are inclusive of applicable taxes, unless otherwise stated.

c) You agree to provide accurate and complete payment information. By providing such information, you authorize us to charge the total amount of your order to the payment method you have designated.

Refund and Cancellation

a) Refunds and cancellations are subject to our Refund and Cancellation Policy, which can be found on our website (Please Refer : www.ceylonmall.com/refund). Please review this policy carefully before placing an order.

b) In the event of a cancellation or refund, we reserve the right to deduct any applicable fees or charges.

Dispute Resolution Process

a) In the event of any dispute or claim arising out of or in connection with your use of our website, we encourage you to contact our customer support team to attempt to resolve the issue amicably (Order timeline through chat is our primary dispute communication mode).

b) If a dispute cannot be resolved informally, both parties agree to engage in mediation or another alternative dispute resolution process before resorting to litigation.

Customer Validation Process

a) To ensure the security of our website and protect against fraud, we may require customers to undergo a validation process. This process may include verifying personal information, contact details, and payment information.

b) By using our website, you agree to cooperate fully with any customer validation process and provide accurate and complete information as requested.

Intellectual Property

a) All intellectual property rights, including trademarks, logos, and copyrighted content, displayed on our website are the property of their respective owners.

b) You may not reproduce, distribute, modify, transmit.